Popcultcha Collector ClubUpdated a year ago
Popcultcha Collector Club
Popcultcha Collector Club is our rewards program where you can earn Pennies (rewards points) and redeem them for discounts!
We want to thank you for your loyalty to Popcultcha, so our Collector Club program is our way for us to give back to you, our loyal customer.
Pennies are earned on product purchases, as well as in the following methods by visiting http://www.popcultcha.com/rewards
- Earn 2 Popcultcha Pennies for every Australian Dollar spent on products, purchased via our website (excluding shipping).
- Earn 250 Popcultcha Pennies for creating an online account.
- Earn 500 Popcultcha Pennies each year on your Birthday (you'll need to enter your birthday on our Collector Club landing page) .
- Earn 30 Popcultcha Pennies for reviewing your order (you must follow the link emailed to you following your purchase, reviews placed directly on Popcultcha.com do not count).
- Earn 50 Popculctha Pennies for adding a photo to your order review (you must follow the link emailed to you following your purchase, reviews placed directly on the Popcultcha.com do not count).
- Earn 70 Popcultcha Pennies for adding a video to your order review (you must follow the link emailed to you following your purchase, reviews placed directly on the Popcultcha.com do not count).
- Earn 100 Popcultcha Pennies by following us on Instagram.
- Earn 100 Popcultcha Pennies by following us on Facebook.
- Earn 100 Popcultcha Pennies by subscribing to our YouTube channel.
Popcultcha Pennies can be redeemed in a number of ways. You can use your pennies for discounts off your orders in the following ways:
- 250 Popcultcha Pennies = $5 AUD off your next purchase
- 500 Popcultcha Pennies = $10 AUD off your next purchase
- 1000 Popcultcha Pennies = $25 AUD off your next purchase
- 1750 Popcultcha Pennies = $50 AUD off your next purchase
- 2000 Pop Pennies = 10% off your next purchase
To track and redeem your pennies please visit your 'My Account' section of the website and click on 'Pennies and Rewards'... or by using the Popcultcha Collector Club landing page.
Once you select and redeem your Pennies for a reward you will be emailed a discount code to use on your next order. You can also redeem them live in the checkout. Please note, that once you've selected your reward, we can not reverse this, so please choose carefully.
Pennies earned for product purchases are awarded to you once your order is shipped from our warehouse.
Disclaimer - Popcultcha Pennies
Popcultcha Pennies are calculated automatically through the website based on rules relating to your purchases.
Popcultcha reserves the right to adjust the pennies awarded to a customer. We will need to do this from time to time if the website mis-calculates the pennies which should have been awarded to a customer purchase. If in this circumstance Popcultcha adjusts your pennies, you will be notified in writing of such an event.
Further, Popcultcha reserves the right to cancel Popcultcha Pennies or cancel a redemption should the pennies have not been awarded correctly. Again, you will be notified in writing should this event arise.
Popcultcha pennies are not redeemable during sales.
Pennies cannot be used to purchase any online gift cards.
Pennies must be used at the beginning of a transaction.
Only one Pennies redemption voucher can be used per order.
You can redeem your pennies in the View Cart page before Checking Out, or via the Popcultcha Pennies Pop-Up!
Lastly, Popcultcha reserves the right to change our Popcultcha Pennies reward program at any time without notice.
Phew!! - now all that's out of the way.... happy shopping Cultcha Kids! Knock yourself out!!
FAQ
Q - How can I redeem pennies?
A - Redeeming pennies is super simple. After you register as a customer, every product you buy while logged into your account earns pennies to spend on anything on our website. You can redeem Pennies at the checkout or via the Popcultcha Pennies Pop-Up on the bottom right of your screen.
Firstly, make sure you are logged into your account.
Find the Popcultcha Pennies Button in the bottom right-hand corner of any page on the website and select it.
Select the Ways to Redeem option, then select the discount you would like to redeem your Pennies for, then select Redeem.
A non-expiring coupon will be generated for the discount you selected, copy the code and head over to your cart, select the Apply a Discount Code field and paste the code.
That’s it, your Pennies have been applied to your order.
Q - How is this new rewards system different from your old one?
A - Our new Popcultcha Pennies program gives you more control over how you use your Pennies. In addition to fun new ways of earning Pennies, the program now has a dedicated Pop-up on the bottom right of your screen, and is now based on a discount code system, meaning you can redeem your pennies up front and use them on purchases later on. You can still redeem Pennies at the checkout as you used to, but this will automatically apply a new discount code to your order. Please note that if you choose to redeem Pennies at the checkout, but do not complete your purchase, your discount code will be emailed to you. Unfortunatley we can't reinstate any Pennies once you've chosen to redeem them, so please choose carefully, especially when redeeming them at the checkout.
Q - Do Popcultcha pennies ever expire?
A - No! Once you earn them, they're yours forever.
Q - How do I know how many pennies I have?
A - Just log in to your account. You can then view all your Popcultcha Pennies info in one handy place.
Q - Will I earn Popcultcha pennies if I check out as a guest?
A - Sorry no. You need to register to earn Popcultcha Pennies. It's really easy to register so get involved.
Q - I forgot to log into my account* when I placed my order, can I still get my points?
A - Providing you alert us with 1-2 days of the order being placed we can award them manually, however please be aware that we can only do this as a once off. You will be reminded to make sure you log in to receive your points.
* Accounts made after placing an order are not part of this exception.
Q - Can I transfer Pennies between accounts?
A - No, all pennies attached to an account cannot be altered or transferred.
Q - My Pennies do not seem to be correct, What do I do?
A - Please contact us with your account details (email address) and/or an order number so we can check on, and correct your pennies.
Q - I have "Pending Pennies" in my account, but I have receieved all of my items. What can I do?
A - Please contact us with both the email address you use for your account, and the order number that the pennies seem to be attached to, so we can get it fixed up for you.
Q - When will I receive my pennies for writing a review?
A - Once you have submitted your review after you have received your item(s), it will be read by one of our Popcultcha Staff and either approved or not approved. Popcultcha reserves the right to approve, not approve and edit reviews at the discretion of our Staff. Reviews are intended to assist our lovely customers with their purchases, so please tell us what you liked about the product and don't use any inappropriate language.
* Limit of 10 reviews allowed per day.
* Reviews are finalised every 1-2 months.
Please note: Product reviews will only be approved if you have purchased the item through the Popcultcha website, using the same email address as the account being used to place the review. You cannot review the same product more than once.