All things FAQ's, Address changes, Contact Deets, Shipping, Chases, Pre Orders. Sizing, Pennies & Giftcards.
After an order/pre order is placed you must contact us in writing for any change of details, be it name or address. Altering your default address in your account will not change orders that already exist in our systems.To update any orders still pend
Unfortunately we cannot accept payments made by American Express/Diners club at this time.
You can either contact our physical shop in Geelong or contact our online specialists directly by using the below phone numbers. Website: 1300 586 291. International Diallers: +61 3 5240 7988. Geelong Supastore: 1300 586 293. Geelong Collector Galler
With our shipping outside of Australia, the easiest way to calculate this is by adding all your item(s) into your cart. Once this has been done, simply view your cart, then you will be able to select your shipping location and then once it refreshes,
Here at Popcultcha we update our store regularly but we are not perfect! There may be an error on the website or you may have difficulty in finding a particular product which you know we have in our range. Similarly, you may be looking for that speci
Funko (and other manufacturers) from time to time will produce a Chase Variant piece with a release of certain Pop Vinyls or other products that they produce. This Chase item is a rare variation piece on the original design and can be a different in
What the hell is a Pre-Order ETA? Well.... A pre-order product is one which has either yet to be released to the public (ie. Is still being manufactured and transported to the Popcultcha Warehouse) or is simply a product that was in stock but has now
Sometimes an error occurs with our shipping calculator and you cannot get a quote for your order. This error sometimes occurs when an item or combination of items causes a glitch with the calculator. A quick fix can sometimes be that you take the ite
Please refer to the below charts for a rough estimate for T-Shirt sizes. Please be aware that sizing may vary across manufacturers and styles.
We try to keep you up to date with shipping estimates as best as we can, but often the most accurate way to find information regarding shipping timeframes is to go straight to the source. Below is a link to both the Aus Post and Aramex Domestic Deliv
We try to keep you up to date with shipping estimates as best as we can, but often the most accurate way to find information regarding shipping timeframes is to go straight to the source. Below is a link to the Aus Post International Delivery Times w
Q - How can I redeem pennies?. A - Redeeming pennies is super simple. After you register as a customer, every product you buy while logged into your account earns pennies to spend on anything on our website. You can redeem Pennies at the checkout or
To use a gift card on an order, simply log into your account, select the items you’re interested in purchasing and, once you are ready to checkout, use the standard green checkout button (Not the Express Checkout option). On the “Payments” page, copy
Unfortunately, many of our powered products have been ruled non-compliant under the "Consumer Goods (Products Containing Button/Coin Batteries) Safety Standard 2020". This "world-first" standard became effective on the 22nd of June 2022 and is only a
As awesome as Popcultcha is we actually do not manufacture Pop! Vinyl Figures. They are designed and manufactured from those extremely talented folks from Funko and as much as they'd love to make one for every character out there in Film/TV or Music